GENERAL TERMS AND CONDITIONS

Last update: 28 July 2026

 

ENGLISH

1. Acceptance of Terms

These Terms and Conditions govern the use of the services provided by CSPOR RENTALS (smart holidays®).

By using the website www.smartholidays.com or making a booking, the Customer declares that they have read, understood, and accepted these Terms.

 

2. Changes to the Terms

smart holidays® may update these Terms whenever necessary.

The most recent version will always be available on the website. Continued use of the service implies acceptance of any changes.

 

3. Copyright and Intellectual Property

All content on the website belongs to CSPOR RENTALS or authorised third parties.

The use, reproduction, or distribution for commercial purposes without prior written authorisation is prohibited.

 

4. Customer Registration

To make bookings, the Customer must provide:

• Full name
• Date of birth
• Email
• Telephone contact
• Nationality

For invoicing purposes:

• Name
• Address
• Tax number

Additional data may be requested to comply with legal obligations.

 

5. Bookings

The booking is sent by email and is only considered confirmed after the initial payment has been made.

 

6. Payments

Prepayment may be made by:

• Bank transfer
• Credit/debit card

The remaining balance must be paid at check-in, in cash.

Cheques or any other payment methods are not accepted.

 

7. Cancellations

Cancellation requests must be submitted in writing.
The cancellation conditions are presented to the Customer before the booking is confirmed.

Standard Booking

• Up to 60 days before the check-in date: the deposit is forfeited.
• Less than 60 days before the check-in date or in the event of a no-show: the Customer is responsible for payment of the full booking amount.
• No refund shall be due under any circumstances.

Non-Refundable Booking

• No refund shall be due under any circumstances, regardless of the cancellation date, booking amendment or no-show.

 

8. No Show

If the Customer fails to arrive by 12:00 on the day following the scheduled check-in date, without prior written notice, the booking will be cancelled without refund.

 

9. Security Deposit

A security deposit (minimum €400) will be required and refunded up to 7 days after check-out, following inspection of the property.

Deductions may be made for:

• Damages
• Additional cleaning
• Losses
• Excess number of guests
• Misuse of the property

 

10. Booking Amendments

Requests to amend a booking must be submitted in writing.
Bookings are non-transferable.

Booking dates may be amended up to 60 days before the check-in date, provided that the number of booked nights is not reduced and subject to availability, upon payment of an administrative fee of EUR 50.

If the amendment is requested within the 60 days preceding the check-in date, an additional fee of EUR 50 shall apply, resulting in a total amendment fee of EUR 100, subject to availability.

Only one amendment per booking is permitted.

Where an amendment results in a reduction of the number of nights originally booked, the following charges shall apply cumulatively:

• Administrative fee of EUR 100; and
• The amount corresponding to the highest nightly rate for each night removed from the booking.

 

11. Changes or Cancellations by the Company

These may occur due to force majeure or other circumstances beyond the control of smart holidays®, for which the company shall not be held responsible for any additional costs incurred by the Customer.

 

12. Check-in / Check-out

• Check-in: 16:00 – 19:00
• Check-out: 09:00 – 11:00

Late check-in (in person):

• until 23:59 → €35
• after 00:00 → €85

The guest is responsible for informing the intended check-out time at least 48 hours in advance.

 

13. Liability

smart holidays® shall not be held liable for force majeure events or circumstances beyond its reasonable control.

The Customer is responsible for complying with the rules of the accommodation and the condominium or residential development in which it is located and must ensure that all guests and visitors included in the booking also comply with those rules.

Any fines, penalties, compensation, or other charges arising from a breach of the accommodation or condominium or residential development rules shall be the sole responsibility of the Customer. The Customer agrees to reimburse smart holidays® for any amounts that smart holidays® may be required to pay as a result of such breach.

Failure to comply with the rules of the accommodation or the condominium or residential development, including, but not limited to, excessive noise, disturbance of public order, improper use of the common areas, exceeding the maximum occupancy, or any other conduct that breaches the applicable rules, may result in the immediate termination of the stay, without any right to a refund, where the seriousness of the breach so justifies.

 

14. Keys and Access Cards

Each property provides one set of keys and/or access cards, regardless of its size or type.

Loss, damage, or failure to return the keys or access cards will result in the Customer being charged for any replacement and/or necessary intervention costs.

It is strictly prohibited to duplicate the keys or access cards or to provide them to unauthorised third parties.

 

15. Personal Belongings

smart holidays® shall not be held responsible for loss, theft, or damage to personal belongings.

 

16. Customer Support

The support line during the stay is available from 09:00 to 20:00.

 

17. Complaints

Complaints must be submitted directly to smart holidays® or through the official complaints book, where applicable.

 

18. Data Protection (GDPR)

Personal data is processed for the purposes of booking management and compliance with legal obligations, in accordance with applicable legislation.

 

19. Tourist Visa Support Document (Visa Support Letter)

smart holidays® may issue, upon request, a booking confirmation document for visa application purposes.

Conditions:

• booking confirmed and fully paid
• request made by the booking holder

The document includes:

• guest names
• passport numbers
• accommodation location
• check-in and check-out dates

This document:

• does not guarantee visa approval
• does not constitute an official invitation or financial guarantee

smart holidays® reserves the right to refuse issuance in case of suspected misuse.

 

20. Governing Law and Jurisdiction

Portuguese law shall apply.

For the resolution of disputes, the courts of Portimão shall have jurisdiction, with express waiver of any other.

 

21. Alternative Dispute Resolution (ADR)

The Customer may resort to official alternative dispute resolution entities.