GENERAL TERMS AND CONDITIONS

Last update: 16 de abril de 2026

 

🇬🇧 ENGLISH

1. Acceptance of Terms

These Terms and Conditions govern the use of the services provided by CSPOR RENTALS (smart holidays®).

By using the website www.smartholidays.com or making a booking, the Customer declares that they have read, understood, and accepted these Terms.

 

2. Changes to the Terms

smart holidays® may update these Terms whenever necessary.

The most recent version will always be available on the website. Continued use of the service implies acceptance of any changes.

 

3. Copyright and Intellectual Property

All content on the website belongs to CSPOR RENTALS or authorised third parties.

The use, reproduction, or distribution for commercial purposes without prior authorisation is prohibited.

 

4. Customer Registration

To make bookings, the Customer must provide:

• Full name
• Date of birth
• Email
• Telephone contact
• Nationality

For invoicing purposes:

• Name
• Address
• Tax number

Additional data may be requested to comply with legal requirements.

 

5. Bookings

The booking is sent by email and is only confirmed after the initial payment has been made.

 

6. Payments

The prepayment may be made by:

• Bank transfer
• Credit/debit card

The remaining balance must be paid at check-in, in cash.

Cheques or other forms of payment are not accepted.

 

7. Cancellations

Cancellation conditions are provided before booking confirmation.

Standard Booking

• Up to 60 days before the check-in date: deposit is forfeited
• Less than 60 days or no-show: the Customer is responsible for full payment

Non-Refundable Booking

• No refunds under any circumstances

 

8. No Show

If the Customer does not arrive by 12:00 on the day following the scheduled check-in, without prior notice, the booking will be cancelled without refund.

 

9. Security Deposit

A security deposit (minimum €300) will be required and refunded up to 7 days after check-out, following inspection.

Deductions may be made for:

• Damages
• Additional cleaning
• Losses
• Excess number of guests
• Misuse of the property

 

10. Booking Changes

Changes may be made up to 60 days before the check-in date, subject to availability.

Administrative fee: €100

This fee also applies if the number of booked nights is reduced.

 

11. Changes or Cancellations by the Company

These may occur due to force majeure, without liability for additional costs.

 

12. Check-in / Check-out

• Check-in: 16:00 – 19:00
• Check-out: 09:00 – 11:00

Late check-in (in person):

• until 23:59 → €35
• after 00:00 → €85

 

13. Liability

smart holidays® shall not be held liable for force majeure events or circumstances beyond its control.

 

14. Keys and Access Cards

Each property provides one set of keys and/or access cards, regardless of its size or type.

Loss, damage, or failure to return the keys or access cards will result in the Customer being charged for any replacement and/or necessary intervention costs.

It is strictly prohibited to duplicate the keys or access cards, or to provide them to unauthorised third parties.

 

15. Personal Belongings

smart holidays® is not responsible for loss, theft, or damage to personal belongings.

 

16. Customer Support

The support line during the stay is available from 09:00 to 20:00.

 

17. Complaints

Complaints must be submitted directly or through the official complaints book.

 

18. Data Protection (GDPR)

Personal data is processed for booking management and legal compliance.

 

19. Tourist Visa Support Document (Visa Support Letter)

smart holidays® may issue, upon request, a booking confirmation document for visa purposes.

Conditions:

• booking confirmed with at least 50% paid
• request made by the booking holder

The document includes:

• guest names
• passport numbers
• accommodation location
• check-in and check-out dates

This document:

• does not guarantee visa approval
• does not constitute an official invitation or financial guarantee

smart holidays® reserves the right to refuse issuance in case of misuse.

 

20. Governing Law and Jurisdiction

Portuguese law shall apply.

The competent jurisdiction is the court of Portimão.

 

21. Alternative Dispute Resolution (ADR)

The Customer may resort to official alternative dispute resolution entities.